Exploring Mallorca Privacy Policy

This privacy notice is an integral part of the Terms and Conditions of the ExploringMallorca website and applies to personal data collected through the SITE domains. The personal data processing activities are carried out under the responsibility of the Site Administrator. In order to use these SITES, you must read and accept these rules in their entirety. Your continued use of the SITES implies that you agree to these rules.
Terminology used:
1. SITE = www.exploringmallorca.com or any application associated with the website www.exploringmallorca.com
2. Rom Contur Concept SRL = the administrator of the SITE,
3. "USER" = any person or entity that accesses or uses the SITE www.exploringmallorca.com,
4. "PROVIDER" = any person or legal entity that offers its services to USERS, through the SITE,

1. Data collected
1.1 Data collected when creating an account
When you use our Services, we process certain personal data such as: name, surname, e-mail, telephone number, data related to the interaction with www.exploringmallorca.com, standard internet authentication information, browser type and language, access times and addresses of the respective sites, information related to the quality and use of the SITES.
Providing personal data to the SITES is voluntary. However, depending on the type of service you wish to use, we may only provide you with these services if you provide us with certain personal data, for example, we may only process your reservation if we collect data such as your name and contact details.
1.2 When you wish to make a reservation, as a USER
We request data such as your name, surname, telephone number, email address, arrival/departure date, number of adults/children.
You may not be making the reservation request to travel solely for yourself, therefore you may be asked for information about other guests, whose details you provide as part of the reservation request or you may make a reservation request on behalf of someone else. The USER is responsible for ensuring that the person or persons whose information they provide are aware of and accept how the SITES use their information.
The processing of personal data is for the execution of a contract, i.e. for the completion and administration of the USERS' reservation request. If the requested personal data is not provided, the SITE cannot complete the reservation request nor can we provide the requested services.
1.3 When you request to receive offers
If you subscribe to the SITE's offers, you provide us with your email address and you will receive information based on the preferences selected by you. We rely on your consent for this processing time. You can revert to your initial preferences at any time. Thus, if you no longer wish to receive marketing information by email or wish to update your preference list, follow the unsubscribe options at the bottom of each email.

1.4 If you represent the Supplier
If you represent the Supplier, you are asked for data such as name, surname, telephone and e-mail, as well as identification data of the organization you represent. By completing the fields, you assume that the data you provide, including telephone and e-mail, are the real data of the company representative. If you do not complete the account creation, you agree to be contacted by a representative of www.exploringmallorca.com, in order to complete the registration. You will also receive, at the e-mail address provided, relevant information about the functioning of your account.

2. Cookies
To manage the SITE and to facilitate improved navigation, www.exploringmallorca.com or the Supplier may use cookies or web beacons (electronic images that allow this Website to count visitors who have accessed a particular page and access certain cookies) to collect aggregate data. You can get more information about how we use cookies and other tracking technologies and how you can control them in the Cookie Policy.

3. Purpose of processing
3.1 Providing the services you request – booking requests
We use the information we collect to allow you to use our services and to fulfill your requests for certain products and services. USERS can benefit from the SITE Services regarding the possibility of booking rooms with the Supplier on the SITE. www.exploringmallorca.com acts as an agent for the Supplier and will transmit the details of your booking request to the Supplier.

3.2. Statistical analyses
We carry out statistical, demographic and marketing analyses for the purpose of product development, including to improve customer relations.
3.3. Personalising your experience
We use the information we collect to ensure that the information you receive is relevant to you. We also use this information to personalise certain features of the SITE services, to provide you with an improved experience, based on the type of device you use to access the services.
3.4. Promotion of information and advertising products and services by providing recommendations
We use personal data, with the express consent of USERS, for commercial activities, promotion of products and services, marketing, advertising, media, administrative, development, market research, statistics, tracking and monitoring of sales and consumer behaviour.

4. Data Disclosures
We will disclose your personal data to our affiliates to provide you with a better quality of Services and to help develop them. We may also provide access to personal data to our collaborators (cloud service, web hosting, auditing, payments, development, maintenance, marketing). They will have access to your data only to the extent reasonably necessary to perform certain tasks on our behalf. Our affiliates and/or collaborators guarantee that the personal data of the USERS are kept secure, that the processing is done taking into account the purpose of the processing and that their provision is done in accordance with applicable law.
Given that www.exploringmallorca.com acts as an agent for the Supplier, we will transmit the details of your reservation request to the chosen Supplier, with your express and unequivocal consent, in order to complete your order.
Each Supplier remains directly responsible and guarantees that the USER's data will be used strictly for the purpose of carrying out the USER's chosen stay.
The disclosure of personal data may include transfers of personal data abroad, to countries whose data protection laws are not as comprehensive as those of the countries of the European Union. When required by European legislation, we transfer personal data only to recipients that offer an adequate level of data protection. In these situations, if necessary, we make additional contractual arrangements to ensure that your personal data is still protected in accordance with European standards. However, given the necessity of transferring this data, in order to complete the USER's reservation, we rely on his consent for certain types of data transfers.

5. USER's rights regarding personal data
In accordance with the applicable legislation on the protection of personal data, each USER has the right of access, intervention on data, the right to opposition, the right not to be subjected to an automated individual process, the right to address the courts and to claim damages for the violation of his rights.
a. The right to be informed - as a USER of the services offered by www.exploringmallorca.com, we want to ensure that you always receive clear and transparent, easy to understand and accessible information about how we use your data and about the rights you have. This is the purpose of this Privacy Policy. For additional information related to the personal data of Users, we remain at your disposal.
b. Right of access - under this right, each USER has the possibility to obtain, free of charge for one request per year, through a written, dated and signed request, sent to the address indicated in this Privacy Policy, confirmation of whether or not the data concerning him/her are being processed by the operator. The first provision of information will be made without charging any fee. If you still need copies of the information already provided, we may charge you a reasonable fee taking into account the administrative costs of providing the information. We reserve the right not to respond to manifestly unfounded, excessive or repeated requests.

c. Right to access data - any USER has the right to request, free of charge, the rectification, updating, blocking or total or partial deletion of data whose processing cannot be carried out according to the law. NOTE: requests for data deletion will be made to the extent that they will not generate clearly disproportionate costs for www.exploringmallorca.com and only if there are no legal provisions to the contrary. USERS understand and accept that the deletion of their personal data will be followed by the deletion of their account from the system and the impossibility of accessing the Service offered by www.exploringmallorca.com. The right to rectify data that is incorrect, inaccurate or incomplete can be exercised directly upon request. If you encounter difficulties in exercising the right to access your data, please contact us.
d. Right to restriction of processing - USERS have the right to request the restriction of the processing of personal data. This right applies in the specific circumstances provided for in the General Data Protection Regulation, namely: the USER contests the accuracy of the data for a period allowing www.exploringmallorca.com, as the controller, to verify the accuracy of the data; the processing is unlawful and the USER opposes the erasure of the personal data and requests the restriction of their use; www.exploringmallorca.com, as the controller, no longer needs the personal data for processing, but they are required by the USER for the establishment, exercise or defence of legal claims; The USER has opposed the processing based on legitimate reasons on the part of www.exploringmallorca.com, the restriction of processing applying for the period of time in which it is verified whether the legitimate rights of www.exploringmallorca.com prevail over those of the USER
e. Right to object - USERS have the right to object at any time, by a written, dated and signed request, if there are justified and legitimate reasons, to the data concerning them being processed or disclosed to third parties.
f. The right not to be subjected to an automated individual process.
g. The right to seek justice - Without prejudice to the possibility of filing a complaint with the supervisory authority (www.dataprotection.ro), USERS have the right to seek justice to defend any rights guaranteed by law that have been violated. USERS who have suffered damage as a result of unlawful processing of personal data may apply to the competent court for redress. You can contact us at any time using the contact details below, before filing a complaint with the relevant data protection authority.
To exercise these rights, each USER may make a written request to this effect, which they can then send by post to www.exploringmallorca.com: Rom Contur Concept S.R.L., Strada Vitejiei no.2, Sector 2, Bucharest or to the e-mail address contact@www.exploringmallorca.com
Your information will be used for the purpose for which you provided it, to administer, support and evaluate our services and to prevent breaches of security, the law and our contractual terms.

6. How can I unsubscribe?
You can revert to your initial preferences at any time. Therefore, if you no longer wish to receive marketing information via email or wish to update your preferences, please follow the unsubscribe options at the bottom of each email.
If you encounter difficulties in the unsubscribe process, do not hesitate to contact us at contact@www.exploringmallorca.com and provide the categories of articles from which you wish to unsubscribe.

7. Data protection
www.exploringmallorca.com is subject to the technical and security measures imposed by the legislation in force to protect the personal data of the USERS against unauthorized access.www.exploringmallorca.com is constantly ensuring, by implementing and applying optimal technical measures, that the personal data of the USERS are used exactly as described in the Privacy Policy and that the choices of each USER regarding the processing of their data are respected.
These measures include, but are not limited to: (i) storing your personal information in secure operating environments, which are not available to the public and which are accessible only to authorized persons; (ii) using encryption techniques to protect the security of certain sensitive personal information, (iii) verifying the identity of registered USERS of the Sites before being able to access their personal information.
www.exploringmallorca.com may provide personal data provided by USERS to the Supplier and/or other companies with which it is in partnership, only under contracts and confidentiality commitments by which the latter guarantee that personal data is kept safe and that its processing and provision is carried out in accordance with the legislation in force. Thus, www.exploringmallorca.com may provide personal data for the purpose of contracting marketing services, to Courier companies, in order to facilitate payment services.

8. Special information for parents
Although the SITES do not target children under 16, our policy is to comply with the laws when parental or legal guardian permission is required before collecting, using or disclosing information about children.
We strongly recommend that parents take an active role in supervising their children's online activities. If you believe that we have collected personal data from persons under the age of 16, please contact us at contact@www.exploringmallorca.com

9. Processing and storage period of your data
www.exploringmallorca.com may retain the personal information that USERS provide to us through the SITE, in a database, such as a customer database. Your personal data will be retained by www.exploringmallorca.com only for the period of time that they are used to fulfill the requested reservation request, to be able to answer your questions, to resolve certain situations or to bring improvements and new services, subject to legal requirements and legislation in force. This means that we may retain your personal data for a certain period of time even after you stop using the services offered by this SITE by revoking the initial consent. In this case, certain personal data will be kept for a maximum period of 3 months from the moment of deleting the account/completing the requested reservation request, except in situations where the law obliges us to store this data for a longer period.
www.exploringmallorca.com may keep statistical reports generated by using the information collected from the SITE for a long period, but such reports do not identify the USER and will not be used in any other way that could affect the protection of personal data or the privacy of the USERS.

This Privacy Policy is an integral part of the Terms and Conditions of Operation of the SITE, complies with the legal provisions regarding the protection of personal data.